SmallBizGenius Analysis
Opentip is an online marketplace offering a wide range of products, from apparel to promotional items, often used by small businesses for customization. While the majority of customers report positive experiences with Opentip, some negative reviews mention issues with product quality and customer service.
Category Breakdown
Scores based on analysis of 296 recent reviews
Product Quality
6.5/10While many customers praise the quality of Opentip's products, particularly custom items and apparel, a significant number report issues with poor quality, loose threads, and broken zippers. Some reviewers also mention discrepancies between the product received and the online description, leading to dissatisfaction.
25 reviews mention thisShipping & Delivery
8.5/10A large number of reviewers are pleased with Opentip's fast and prompt shipping, with many orders arriving earlier than expected. Customers also appreciate the accurate product delivery and intact packaging, contributing to a positive overall experience.
28 reviews mention thisPricing & Value
8.0/10Many reviewers highlight Opentip's competitive pricing, often lower than other vendors, and the availability of free shipping for larger orders. Customers appreciate the value they receive for the price, especially when purchasing promotional blanks and custom items.
22 reviews mention thisCustomer Service
5.5/10While some customers report positive experiences with Opentip's customer service, others describe difficulties with returns, refunds, and communication. Several reviewers mention unhelpful customer service representatives and complicated return processes, leading to frustration.
18 reviews mention thisWebsite Experience
8.0/10Customers generally find Opentip's website easy to navigate and use, with a straightforward ordering process. The ability to create custom designs directly on the website is also praised as a time-saving feature.
12 reviews mention thisCustomization
9.0/10Reviewers are very satisfied with the customization options offered by Opentip, particularly for hats, stoles, and aprons. They praise the quality of the printing and embroidery, as well as the accuracy of the custom designs.
10 reviews mention thisPros & Cons
What Customers Love
"The t-shirts and hat I purchased were priced well below other vendors and they shipped quickly."
"Super fast shipping! I appreciate getting the items i need quickly."
"Easy website to navigate which makes the process so easy."
"Opentip has everything you could ever want."
"Great correspondence on questions I had, very good quality products and printing! Our church now has some great aprons and safety vests for events!"
Common Complaints
"Very poor quality. Top did not anchor securely to the bottom."
"The warranty/return policy is a joke. They do not stand behind their products."
"Customer service was not helpful. The warranty/return policy is a joke. They do not stand behind their products."
"The vests do not fit according to the sizing charts based off weight of children."
"Ordered 200 purple hats at $830. Sent me 200 gold hats."
Common Questions About Opentip
Answers derived from customer review patterns
Is Opentip legit and trustworthy?
Based on the reviews, Opentip appears to be a legitimate online retailer, but with some potential caveats. Many customers report positive experiences with fast shipping, competitive pricing, and a wide product selection. However, a significant number of reviewers mention issues with product quality and customer service, particularly regarding returns and refunds. It's advisable to carefully review product descriptions and policies before making a purchase, and to be prepared for potential quality control issues.
Based on 45 reviewsDoes Opentip have good customer service?
Customer service experiences with Opentip seem to be inconsistent. While some customers praise the helpfulness and responsiveness of the customer service team, a significant number of reviewers report negative experiences. Common complaints include difficulties with returns, refunds, and communication, with some customers describing unhelpful or unresponsive representatives. It's important to be aware of the potential for customer service issues when ordering from Opentip.
Based on 18 reviewsIs Opentip worth it for small business?
Opentip can be a worthwhile option for small businesses seeking bulk supplies, custom apparel, and promotional items, particularly due to its competitive pricing and wide product selection. The ability to create custom designs directly on the website is also a significant advantage. However, small business owners should be aware of the potential for inconsistent product quality and difficulties with customer service. Weighing the potential cost savings against the risk of encountering these issues is crucial.
Based on 30 reviewsWhat is Opentip's return policy like?
Based on the reviews, Opentip's return policy can be problematic. Several customers report difficulties with the return process, including complicated procedures, return shipping fees, and restocking fees. Some reviewers also mention that customer service was unhelpful in resolving return issues. It's essential to carefully review Opentip's return policy before making a purchase, and to be prepared for potential challenges if a return is necessary.
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